Support
Help when you need it
We support users of our software with a current support contract, 9am to 5pm, Monday to Friday (excluding English bank holidays).
Log a support call
Call or email us and a support ticket will be created and emailed to you.
About remote support
We use ConnectWise, a third-party remote assistance product, to provide remote support. It lets us share control of your computer without installing any permanent software.
We can only access your device with your explicit permission, which you grant each time you ask for support, and you can end the session whenever you choose.